Summary
Learn how to contact Box + Dice support via phone, live chat, or email, using live chat for urgent issues and the web app for less immediate inquiries.
This article covers:
- About customer support
- Help Centre
- Support Chat Bot
- Live Chat (Business Hours)
- Out of Hours
- Phone Support
- Email Support
About customer support
For any support inquiries, Box + Dice offers multiple contact methods, including phone support, live chat, and email. The support channels are available at specific hours, and depending on your urgency, you can either use the live chat or leave a message through the web app for less immediate issues.
Support is available during the following hours (AEST):
- Monday to Friday: 9 am – 5 pm
- Saturday to Sunday: 8:30 am – 10:30 am and 2 pm – 3:30 pm
If your matter is system critical, please contact our Support Hotline on 1300 269 342
Help Centre
Visit our Help Centre when you first encounter an issue.
On the Home page you will find the ‘Find a Support Article’ search function.
Support Chat Bot
If you can’t find an article for your enquiry :
- Click the support chat bot at the bottom right of your screen
- Type your question or keyword
- Press Enter
The chat will connect you with a support agent.
Live Chat (Business Hours)
Your chat enters a queue and will be answered by a support team member. Waiting times are kept as short as possible.
During the chat you won’t see a Ticket ID, but after it ends you’ll receive an email confirmation with:
- Ticket Title - The description you wrote
- Ticket ID - Ticket reference number
- Ticket Account - The account name
Out of Hours
If you leave a message, it will be added to the queue. You’ll receive an email confirmation with your ticket details:
- Ticket Title - The description you wrote
- Ticket ID - Ticket reference number
- Ticket Account - The account name
Phone Support
When you contact phone support, there is a team of people waiting to talk to you. Your call is entered into a queue to be answered. We endeavour to keep waiting times to a minimum.
- Phone: 1300 269 342
Email Support
You can also contact cs.boxdice@mrisoftware.com via email for assistance with any issue.
When sending an email, please include the following information:
- Ticket Title – A brief description of the issue
- Ticket ID – The ticket reference number
- Ticket Account – The account name
If your issue is extremely urgent, but not affecting more than 1 person, please add URGENT! to the subject line of the email and this will get flagged with the team to respond to this quickly.