Summary
Learn how Microsoft consent prompts affect the Outlook integration and why you may see a "Your admin has been notified" message. Understand the role of Microsoft Entra ID permissions and what information to provide when contacting Support.
This article covers:
Why you may see a Microsoft consent prompt
We've applied updates to reduce unnecessary Microsoft consent prompts. However, Microsoft Entra ID (Azure AD) enforces its own permission and security policies.
If your organisation restricts users from approving high-privilege permissions, Microsoft requires approval from a Microsoft 365 or Azure administrator before Outlook can be connected.
When this occurs, you may see a consent prompt and a message such as "Your admin has been notified".
This behaviour is controlled by Microsoft and cannot be suppressed from within Box+Dice.
Required Microsoft permissions
The Outlook integration requires the following Microsoft Graph permissions:
These permissions are classified by Microsoft as high-privilege. Depending on your Azure AD policies, individual users may not be allowed to approve them.
When this restriction applies:
Self-consent is blocked by Microsoft
An admin approval request is generated automatically
Users see the “Your admin has been notified” message
What your Microsoft 365 / Azure admin needs to do
A Microsoft 365 or Azure administrator must approve consent for the Outlook integration if your organisation's policies prevent users from granting consent themselves.
Steps for your Azure admin
Log in to Microsoft Entra ID (Azure AD)
Go to Enterprise Applications
Locate the application used for the Outlook integration
Review and grant admin consent for the requested permissions
Save the changes
Once admin consent is granted
Users will no longer see the consent notification
Outlook can be connected successfully
No further action is required for other users in the same tenant
Please check with your Microsoft 365 / Azure administrator to ensure this step has been completed.
Before contacting Support
Please confirm the following:
An Azure / Microsoft 365 admin has approved consent
Consent was granted for the entire tenant
The approval was completed in Microsoft Entra ID (Azure AD)
What to include when contacting Support
If you’re still experiencing issues, contact Support at cs.boxdice@mrisoftware.com and include:
Required information
-
Confirmation of admin consent
Date and time consent was granted (if known)
-
Screenshot of the error
Especially messages such as “Your admin has been notified”
-
Affected user details
Email address of the user connecting Outlook
Whether the issue affects one user or multiple users
-
Where the issue occurs
During sign-in
After clicking Connect Outlook
After permissions appear to be approved
-
Browser and device
Browser (Chrome, Edge, Safari, etc.)
Desktop or mobile
Optional (but helpful)
If available, your Azure admin may also confirm:
The app appears under Enterprise Applications
Permissions are listed as Granted for the tenant
No Conditional Access policies are blocking sign-in
Providing this information helps us resolve your request faster.