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Clear your cookies and cache

MRI Box and Dice MRI Box and Dice

Summary

Learn how to clear your browser cache to resolve common Box+Dice login issues.


If you encounter a login error when accessing Box+Dice, clearing your browser cache is often the quickest way to resolve the issue. Removing stored browser data refreshes your session and can help eliminate outdated authentication information.

To clear your browser cache:

  • Click the three dots in the top-right corner of your browser,
  • Click Delete browsing data
  • In the dialog box, choose your preferred Time range, such as Last hour or All time
  • Select Cookies and other site data and Cached images and files
  • Click Delete data, OR
  • On a Mac the shortcut is Shift+Command+Delete
  • On Windows, it's Ctrl+Shift+Delete
A screenshot of a computer

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Once the browser data has been cleared, return to Box+Dice and sign in again.

This should resolve the login error and allow you to access Box+Dice successfully.