Summary
Learn how overdue reminders are sent for unpaid invoices, what information they include, and how to respond if you have already made a payment or need assistance.
This article covers:
About overdue reminders
The system automatically sends friendly reminders when an invoice becomes overdue. These reminders are designed to notify you of outstanding balances and prompt timely payment.
Reminder communications may also include important information regarding late fees and potential service disruptions if the invoice remains unpaid.
Understand reminder schedule
Automated reminders are sent at specific intervals after the invoice becomes overdue:
- Day 1
- Day 7
- Day 12
- Day 22
- Day 30
Additional correspondence may be sent between these intervals where required.
Handle overdue reminders
If you receive an overdue reminder, review the details carefully and take the appropriate action:
- If you have already paid, send your remittance advice to ensure your account is reconciled
- If payment has not been made, review the reminder email for details about late fees and possible service disruption
For any questions or to arrange alternative payment options: