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Remove a campaign item

MRI Box and Dice MRI Box and Dice

Summary

Learn how to remove an item from a campaign.

This article covers:


How it works

You can remove items from a campaign directly, unless they are already invoiced, billed, or paid. In those cases, you’ll first need to remove them from the related financial documents before they can be deleted from the campaign. 


Remove a campaign item

To remove a campaign item:

  • Go to: Sales > Listing
  • Click the Campaigns tab
  • Hover over the item
  • Click the trash can icon that appears to the left of the item
  • Click Yes
Note: If you are removing Web Portal items, ensure you also withdraw the listing from the portal itself. Removing it here does not remove it from the live portal.

Remove an invoiced, paid, or billed item 

Important: This process should only be used when the item is no longer required in the campaign.

An item attached to an invoice, bill, or sales receipt must first be removed from those documents before you can remove it from the campaign. 

Remove an item from a sales receipt

To remove an item from a sales receipt:

  • Go to: Sales > Listing
  • Click the Accounting tab of the listing
  • Locate the Credit item that contains the campaign item
  • Click the Credit item 
  • Hover over the item name and click the trash can to delete it 

Once the item has been removed from the related sales receipt, you can now remove the item using the standard steps to remove a campaign item. 

Remove an item from a bill

To remove an item from a bill:

  • Go to: Sales > Listing
  • Click the Campaigns tab
  • Click into the campaign item
  • In the pop-up window, click the Bill number
  • In the Bills section, find the campaign item 
  • Hover over the item and click the trash can icon

Once the item has been removed from the related bill. You can now remove the item using the standard steps to remove a campaign item. 

Remove item from an invoice

To remove item from an invoice:

  • Go to: Sales > Listing
  • Click the Campaigns tab
  • Click into the campaign item

  • In the pop-up window, click the Invoice number

  • Hover over the item and click the trash can

Once the item has been removed from the related invoice. You can now remove the item using the standard steps to remove a campaign item.