Summary
Learn how to resolve the login error: Sorry, single sign on failed due to configuration error: csrf_detection.
This article covers:
About the error
When logging into the CRM, you may see the following error message:
“Sorry, single sign on failed due to configuration error: csrf_detection”
This error typically occurs after a release if you were logged into the CRM the night before and left it idle. The browser retains outdated session data, which causes the login process to fail.
Resolve the configuration error
The quickest way to resolve this issue is to Clear Your Browser Cache and then log in again.
To clear browser cache:
- Click the three dots in the top-right corner
- Click Delete browsing data
- In the dialog, choose your Time range (like “Last hour” or “All time”)
- Select Cookies and other site data and Cached images and files
- Click Delete data
This will resolve the error, and you can now log back in to Box + Dice.
Articles in this section
- Access the training academy videos
- Enable listing to be included in E-Alerts
- Export Contacts
- Manage your MFA login settings
- Resolve Login Error: Sorry, single sign on failed due to configuration error: csrf_detection
- Set up multifactor authentication through Okta
- Set up Okta verify application
- Understand Multi-Factor Authentication
- Understand system settings
- Understand the Help Centre