Resolve receipt reversal issues

Summary 

Learn why the reverse button may not appear when attempting to reverse a receipt and the steps required to resolve the issue.

This article covers:

• About the issue 
• Resolve the issue

About the issue

In Box+Dice, the reverse button may not appear when attempting to reverse a receipt if the transaction has already been included in:

• A bank reconciliation, or
• An end-of-month rollover

These actions lock the receipt to preserve financial integrity. To reverse the receipt, you’ll need to undo the reconciliation or rollover first.

Resolve the issue

To make the reverse button available, you must first unlock the transaction by undoing the reconciliation or rollover.

To reverse the receipt:

• Go to: Accounting > Trust
• Click Reconciliation > Archives
• Click Un-reconcile the relevant reconciliation period or

• Click Un-rollover the end-of-month period

Once the transaction is unlocked, you can reverse and re-enter the receipt with the correct details.

• Go to: Accounting > Trust > Ledgers or Receipts and Select the ledger or 
• Go to: Sales > Listing > Accounting > Statements
• Locate the receipt you want to reverse
• Click on the down arrow located under the Reference Number
• Click Reverse

• Select the reversal date (which should default to the original transaction date)

• Click Reverse
• After making corrections, re-reconcile or re-rollover the affected period