Summary
Learn how to access the Help Centre, contact support, search articles, watch training videos, create tickets, and stay updated with new features.
This article covers:
About the Help Centre
The Help Centre is your 24/7 library of resources for Box + Dice and system support. It includes support articles, training materials, and a direct way to contact support for any issues or inquiries.
To access the Help Centre:
- Scroll to the bottom of the left-hand side menu
- Click Help Centre
Help Centre features
Contact Support
You can reach support directly through the Help Centre.
To contact support:
- Click Request Support
- Select the method you prefer to request support
Search for Support articles
The Help Centre includes a searchable library of guides and articles.
To search for support articles:
- Use the Search Bar at the top or
- Click the Articles
- Enter keywords related to your task
- Click an article to view details
- Scroll to see headings and topics
- Expand a topic to view related articles
Watch training videos
Learn at your own pace through the Training Academy.
To watch videos:
- Go to: Training Academy
- Select a session or course
- Click the desired session
- Register your details in the top right
- Watch at your convenience (all videos are pre-recorded)
Webinars or book training
You can access additional training opportunities through the Help Center.
To view webinars or book training:
- Go to: Help Centre
- Scroll to the bottom of the page
- Click View upcoming webinars
- Book custom training
System updates and new features
The Help Centre keeps you informed with system updates and releases.
To view updates and new features:
- Click Announcements
- Read release notes and system updates
You can also follow specific pages, like the Web App and Agent App, to receive email notifications whenever new release notes are published.
To follow a page:
- Click the Follow button at the top
You’ll get automatic email alerts when new content is added.
UserVoice
You can suggest improvements or review ideas from other clients.
To post or review requests:
- Click UserVoice
- Log in to access the feedback forum
Support tickets
All of your tickets are stored for easy reference. You can view your tickets, article comments and view your following list.
To view tickets:
- Click My Tickets