Fix common ABA file issues

Summary

Learn how to identify and resolve common ABA file errors caused by invalid characters or incorrect transaction details.

This article covers:

• Overview
• Identify the problem transaction
• Resolve the error

Overview

When creating an ABA file in Box+Dice, you may encounter an error message. These messages typically point to issues with the bank account details of one or more transactions—not your trust account.

Common issues include invalid characters in the account name, BSB, or account number.

Identify the problem transaction

To resolve the error, you’ll need to find the transaction causing the issue.

• Review the error message for clues (e.g., “account name must not contain invalid characters”)
• Check each transaction included in the ABA file
• Focus on transactions not paid to your own general account, especially if that account has worked before
• Look for unusual formatting or characters in the account name, BSB, or number

The issue is often caused by invisible special characters (e.g., copied from emails or documents).

Resolve the error

To fix the error:

• Open the transaction suspected of causing the error
• Reverse the transaction if needed
• Re-enter the transaction manually, avoiding copy-paste from external sources
• Try generating the ABA file again

If the error persists:

• Split the transactions into smaller groups
• Generate ABA files one group at a time to isolate the faulty transaction