Troubleshoot Samsung push notifications on Android

Summary

Learn how to resolve missing or delayed push notifications on Samsung Android devices by adjusting battery, Wi‑Fi, and permission settings.

This article covers:

• About Samsung push notifications
• Turn off power saving mode
• Disable app power monitoring
• Allow the app through battery optimisation
• Keep Wi‑Fi on during sleep
• Check app permissions

About Samsung push notifications

Push notifications allow apps to deliver alerts, reminders, and updates to your device in real time, even when the app is not open. On Samsung Android devices, system‑level battery optimisation and background restrictions can limit how apps run in the background, which may delay or block notifications.

Samsung includes several power‑saving and monitoring features to preserve battery life. While helpful, these features can stop certain apps from syncing properly, causing missed or delayed notifications. Adjusting these settings ensures important alerts are delivered as expected.

Turn off power saving mode

Power saving mode can restrict background activity and stop notifications from syncing correctly.

• Open Settings
• Select Device maintenance
• Tap Battery
• Turn Power saving mode off

Disable app power monitoring

Samsung’s app power monitor can automatically limit apps it believes are inactive.

• Open Settings
• Select Device maintenance
• Tap Battery
• Tap More options (three dots)
• Select Advanced settings
• Turn App power monitor off

Allow the app through battery optimisation

Battery optimisation can silently prevent apps from running in the background.

• Open Settings
• Select Device maintenance
• Tap Battery
• Tap Battery usage
• Tap More options (three dots)
• Select Optimise battery usage
• Change the drop‑down to All apps
• Ensure the Box + Dice Agent app is enabled

Keep Wi‑Fi on during sleep

Disconnecting Wi‑Fi while the device is idle can interrupt push notifications.

• Open Settings
• Tap Connections
• Select Wi‑Fi
• Tap Advanced (you may need to select View more)
• Set Keep Wi‑Fi on during sleep to Always

Check app permissions

Required permissions must be enabled for notifications to function properly.

• Open Settings
• Tap Lock screen and security
• Select App permission monitor
• Tap the Box + Dice Agent app
• Ensure Calendar permission is enabled

If push notifications are still not working after completing all steps, check for pending system updates on your device. If the issue continues, contact support and include your device model and Android version.