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Reverse a trust payment

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Summary

Learn how to reverse a trust payment in Box+Dice to correct transaction errors.

This article covers:

How it works

Mistakes in trust payments can happen—whether due to incorrect amounts, wrong contacts, or timing issues. Box+Dice allows users to reverse a payment directly from the ledger, creating a new transaction with a negative value to offset the original. This ensures the ledger remains accurate and compliant with trust accounting standards.

Note: You must have sufficient funds in the trust account to process the reversal or payment.

Process reversal

To reverse a payment:

  • Go to: Accounting > Trust > Payments or Sales > Listing > Accounting 
  • Select the Ledger
  • Click on the down arrow beside the payment that you want to reverse

  • Click Reverse
  • Select the Reversal Date (it should default to the date you entered the transaction)

  • Click Reverse 

A new transaction will appear in the ledger with the description Reverse Payment, displaying a negative value equal to the initial payment amount. 

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