Withdraw or cancel a listing

Summary

Learn how to withdraw or cancel a listing in Box+Dice and manage related commission and portal updates. Ensure all required details are completed before changing the listing status.

This article covers:

• About withdrawing or cancelling a listing
• Withdraw or cancel a listing

About withdrawing or cancelling a listing

Withdrawing or cancelling a listing is used when a vendor no longer wishes to proceed with the sale, such as when an authority is cancelled. Updating the listing status ensures accurate reporting and reflects the current state of the property in the system.

Before withdrawing a listing, it is important to confirm whether any commission is payable and ensure relevant financial details are recorded. This helps maintain accurate records and avoids missing commission or invoice requirements.

Withdraw or cancel a listing

To withdraw or cancel a listing:

• Go to: Sales
• Search for and select the relevant listing
• If commission is payable, ensure details are completed in Sale Details > Commissions
• Enter a date in Release Deposit Actual Date to reflect when commission will be payable
• If required, generate the commission invoice before proceeding
• In the blue status change bar, click Withdraw

• Select a reason from the dropdown menu

• Click the blue Withdraw button to confirm

The listing status will update to withdrawn or cancelled, and the vendor activity will reflect the change.