Summary
Learn how to manage or disable specific e-alert triggers so contacts can unsubscribe from individual alerts without affecting other automated notifications.
This article covers:
Overview
E-alerts allow contacts to receive automatic property notifications based on their saved matching criteria. You can customise these alerts per contact—either by disabling all E-Alerts or selecting only specific alert types they wish to receive.
Each e-alert trigger corresponds to a specific event, allowing contacts to opt out of certain updates while still receiving others that remain relevant.
Types of unsubscribable e-alerts
The following E-Alert triggers can be managed or unsubscribed from individually:
- Property Listed alerts - Notifies clients when a new property matching their criteria is listed
- Listing Sold alerts - Alerts clients when a property in their area or interest range has sold
- Auction Reminder alerts - Sends reminders ahead of upcoming auction events
- Inspection Reminder alerts - Notifies clients of scheduled open inspections
Unsubscribe or adjust e-alert preferences
To modify a contact’s E-Alert settings:
- Go to: Contacts
- Select the relevant contact
- Edit an existing Matching Criteria, or click + icon to create one
A new modal for matching criteria will appear.
- Scroll to E-Alerts
- Untick Enabled to stop all alerts for that contact
To allow selective alerts:
- Tick Enabled
- Select a consultant to be the Sender of alert emails to this Contact
- Tick only the desired Alert Triggers (e.g. Property Listed, Auction Reminder)
- Click Save
If only certain triggers are ticked, the contact will continue to receive alerts for those selected options only.