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Enable Lead Capture

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Summary

Learn how to enable Lead Capture for your Office, allowing you to process buyer and rental leads efficiently.

This article covers:

How it works

Lead Capture automatically collects and processes buyer and rental enquiries from your listings.

When a lead is captured, Box+Dice enriches the enquiry with additional information, such as buyer readiness and property preferences. This helps you better understand prospective buyers and renters and prioritise follow-up activities.

Lead Capture can be configured at the office level, allowing each office to manage its own enquiry processing settings.

Note: Only users with Admin-level Box+Dice access can enable or manage this feature.

Activate Lead Capture

Important: Enabling Lead Capture may incur additional costs depending on your Box+Dice subscription.

To enable lead capture:

  • Go to: Settings > Automations > Lead Capture
  • Under Office Settings, click on your Office Name

A message will appear reminding you that there may be a cost to use the feature, depending on your Box+Dice subscription.

  • Click Activate to enable Lead Capture
Note: Contact Finance or your Account Manager if you need clarification on costs before activation.

Once activated, you will see the confirmation screen.

  • Click Activate 

After activation, you can also enable rental listing processing via the REA Leads API:

  • Tick Enable processing of enquiries on not settled listings to continue processing enquiries for sold listings that have not yet settled
  • Tick Rental Listings to enable processing of rental listings through Lead Capture
  • Tick Auto-Responder to automatically send a thank-you email to each contact when a lead is captured
  • Select or customise the email message displayed to the contact
  • Click Save

Once saved, your changes are applied immediately, and the updated lead capture settings remain active for your office.

Note: When Enable processing of enquiries on not settled listings is selected, enquiries received on sold listings that have not yet settled will continue to be processed and attached to the relevant listing. This can be useful when a property is under offer or conditionally sold but is still being advertised and accepting enquiries.

What’s next?

Configure realestate.com.au and domain.com.au to send enquiries to Box+Dice.

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