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Configure lead capture auto-responder

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Summary

Learn how to configure the Lead Capture auto-responder to automatically reply to client enquiries.

This article covers:

How it works

The Lead Capture auto-responder automatically sends a reply to clients when a web enquiry is received. This ensures timely communication and a consistent response for all enquiries. Only Admin-level users can configure this setting at the office level, so all enquirers receive the same message.

Note: Only Admin-level users can configure this setting.

Configure Lead Capture auto-responder 

To configure the auto-responder:

  • Go to: Settings > Automations > Lead Capture
  • Click your Office Name
  • Tick Enable auto-responder

By default, the auto-responder is enabled and sends the message: 
"We have received your enquiry and will respond soon."

To customise the message for your office:

  • Select an Auto-responder template or
  • Type your message into the text box

  • Click Save to apply changes

To disable the auto-responder:

  • Untick the Auto-responder box

  • Click Save

Auto-Responder message format

The auto-responder format is fixed and automatically includes:

  • Your office logo
  • Your custom message
  • Auction or inspection details
Note: A standard template layout with your logo is included with the system. For a customised template quote, email cs.boxdice@mrisoftware.com.

What's next?

Learn how to configure realestate.com.au to send enquiries to Box+Dice.

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