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Understand the lead capture dashboard

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Summary

Learn how to navigate and interpret the Lead capture dashboard to monitor enquiry performance and track buyer engagement.

This article covers: 

Overview

The Lead capture dashboard provides insights into buyer enquiries and listing performance. It helps your office track how effectively leads are being captured from portals such as realestate.com.au (REA) and Domain, as well as identify active buyers and high-performing listings.

Note: The dashboard is only available once lead capture has been enabled in your Box+Dice account.

To open the dashboard:

  • Go to: More > Lead Capture

 
 This dashboard provides a visual summary of how lead capture is performing across your listings and contacts.

Dashboard sections

Dashboard filters

The Filter button allows you to customise the dashboard data:

  • Consultant filter - If your permissions allow, you can filter results by consultant to view individual performance
  • Data range - The reporting period from which you can choose to display data from the past 7, 30, or 60 days

Unprocessed enquiries

Unprocessed enquiries will appear in this section when lead capture can't match an enquiry to a single contact record (e.g., multiple contacts with the same email).

  • Click the red hyperlink to review and manage these unprocessed enquiries manually

This ensures that every lead is linked to the correct contact record.

Properties sold with lead capture

This section shows the total number of sold listings where the purchaser enquiry came through lead capture.

This metric highlights the direct impact of lead capture on completed sales.

Lead capture performance summary

This section displays how lead capture has contributed to enquiries over the past:

  • 7 days
  • 30 days
  • 60 days 

This provides a quick snapshot of recent activity and lead generation trends.

 
Enquiry source comparison (REA vs Domain)

This section compares enquiries received from realestate.com.au and Domain. Use this section to identify which portal drives more enquiries within the selected time frame.

 
Active listings with enquiries

Important: Lead capture relies on exact address matching. If the listing address in Box+Dice doesn’t match the portal address, the enquiry may appear with a blank address.

This section lists all active properties that have received enquiries via lead capture in the past 7, 30, or 60 days.

  • Click the property address to open the listing and view related enquiry details
Note: Some properties may appear more than once on the lead capture dashboard due to inconsistent address formatting from REA. While this may look like duplicate listings, both entries link to the same property in Box+Dice.

Active Enquirers

This section shows contacts who have enquired in the past 7/30/60 days, along with their total number of enquiries. Use this section to identify repeat or high-interest buyers. 

  • Click the contact's name to open their Contact Card for a detailed view
Note: Lead capture enquiries from new customers will create a new contact card. The 'My Contact' category is not applied automatically and must be added manually. However, the 'Web Enquiry' category is added by default.

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