Cancel a sale

Summary

Learn how to manage cancelled sales in Box+Dice using two different methods. This helps you handle failed purchasers while keeping your listing and transaction records accurate.

This article covers:

• About cancelling a sale
• Method 1: Cancel and reinstate the listing
• Method 2: Cancel and create a new listing

About cancelling a sale

When a sale falls through, there are two main ways to manage the process in Box+Dice. The method you choose depends on your business needs and how you want to handle records.

• Whether you want to retain or remove the failed purchaser
• Your billing setup (per listing or per user)
• Whether a campaign is linked to an external provider
• Whether portal feeds are connected to the listing

Each method offers a different approach to maintaining data and preparing for a subsequent sale.

Method 1: Cancel and reinstate the listing

This method removes the failed purchaser and prepares the listing for a new sale. It is the recommended option due to its simplicity.

To cancel and reinstate the listing:

• Go to: Sales > Listings
• Open the Listing
• Click Cancel in the transaction panel

• Select Yes to confirm

• Click Reinstate

• Select any information to retain (e.g. commission, splits, deductions)

• Click Reinstate
• Once a new purchaser is found, process the sale as normal

If required, details of the failed purchaser or cancelled sale can be recorded as a note on the Listing, Contact, or Buyer record.

When adding a new purchaser, you will have the option to remove previous purchasers from the ledger. This option is selected by default.

Commission from cancelled sale:

• Add the commission to the new sale
• Enter the combined amount
• Include details in the Commission Description

Method 2: Cancel and create a new listing

This method retains the cancelled sale and failed purchaser in the system, while creating a new listing for the next sale. It is useful for maintaining a complete transaction history.

• Go to: Sales > Listings
• Open the Listing
• Ensure commission details are completed in Sale Details
• Enter a date in Release Deposit Actual Date

• Generate a commission invoice if required
• Click the Cancel link in the blue transaction box on the left

• Create a new listing for the next sale

Points to consider: 

• Additional charges may apply if you are billed per listing
• Campaigns linked to media providers may need to be relinked
• Portal feeds must be reconfigured for the new listing
• Vendor trust funds may need to be transferred to the new listing
• Refunds to the failed purchaser can be processed from the cancelled listing ledger