Manage disabled commission fields in sales vouchers

Summary

Learn why commission fields become disabled in sales vouchers and how to update commission structures by managing rollover settings.

This article covers:

• Overview
• Why commission fields are disabled
• Update commission structure

Overview

Commission fields in the Sales Voucher may become disabled when commission data has already been processed. This is typically indicated by the message: "Some commission fields have been disabled as commissions have been drawn/received".

This behaviour occurs when Staff Commission statements have been rolled over and the listing has been included in that process. Once included, the system locks the commission fields to maintain data integrity.

Why commission fields are disabled

Commission fields are automatically disabled when commissions have been rolled over in Staff Commission statements. This ensures that financial records already processed cannot be altered unintentionally.

• Occurs when commissions are marked as drawn or received
• Triggered when the listing is included in a commission rollover
• Prevents edits to maintain accuracy in reporting

Update commission structure

If you need to change the commission structure, you will need to unrollover the staff commission statements where the listing has been included.  

• Go back to the listing by searching for past listings in the Properties search screen
• Make the changes to the commission structure in the Sales Details
• Once complete, you will need to go back and roll over the staff commission