Remove Media Vendor campaign item

Summary

Learn how to remove Media Vendor campaign items from a listing in Box+Dice and understand why invoiced or billed items may prevent them from being deleted.

This article covers:

• How it works
• Reset Media Vendor campaign item downloads

How it works

Media Vendor integrations allow campaign items, such as advertising costs and marketing services, to sync from external platforms into Box+Dice listing campaigns.

In most cases, campaign items should be removed directly in the Media Vendor platform. After the next synchronisation, the items will automatically be removed from the campaign in Box+Dice.

However, if a campaign item is linked to a financial document, such as an invoice, bill, or sales receipt, it cannot be removed until it is detached or remove from those records.

Reset Media Vendor campaign item downloads

If the campaign item still does not update or remove after syncing, you can reset the Media Vendor campaign item download for the listing.

To reset campaign item downloads:

• Go to: Sales > Listing
• Search and select the relevant listing
• Click Media Vendor

• Select Disable Campaign Items Download
• Select Remove Media Vendor Campaign Data from this Listing
• Click Receive in the Media Vendor menu
• Select Enable Campaign Items Download

This process refreshes the campaign item data downloaded from the Media Vendor platform.