Troubleshoot CampaignTrack sync issues

Summary

Learn how to identify and resolve CampaignTrack sync errors by reviewing Media Vendor logs and understanding CampaignTrack responses returned during a listing sync.

This article covers:

• Overview
• View CampaignTrack sync errors in Media Vendor logs
• Access XML requests and responses

Overview

When a listing is synced from Box+Dice to CampaignTrack, CampaignTrack automatically returns a response confirming whether the sync was successful or failed.

Most sync attempts return a Success response. If an issue occurs, an error message is returned and recorded in the Media Vendor logs.

View CampaignTrack sync errors in Media Vendor logs

The quickest way to understand why a sync failed is to review the Media Vendor logs.

To view the sync response:

• Go to: Sales > Listings
• Select the relevant listing
• Click the Media Vendor menu
• Select Logs
• Review the sync summary and error message (if provided)

In most cases, the error message will indicate what prevented the sync from completing.

Access XML requests and responses

If CampaignTrack support requests technical details, you can access the XML files sent to and returned from their system.

To locate the XML data:

• Go to: Sales > Listings
• Select the relevant listing
• Click Media Vendor
• Select Log XML Request/Response

You can also access the same information via:

• Media Vendor > Create/Send and Open in Media Vendor
• Media Vendor > Logs, where links to the uploaded and returned XML are displayed