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Reverse a receipt

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Summary

Learn how to reverse a trust receipt by creating a reversal transaction.

Reversing a receipt creates a negative transaction in the ledger that offsets the original. This is useful for correcting errors in the original transaction. Box+Dice allows you to reverse receipts unless they’ve already been reconciled or included in an end-of-month rollover.

Note: Trust receipts cannot be deleted in Box+Dice. If a receipt is entered incorrectly, the correct process is to reverse it and then re‑enter it with the correct details.

To reverse a receipt

  • Go to:  Accounting > Ledgers or Sales > Listing > Accounting > Trust
  • Find the receipt you would like to reverse
  • Click the side arrow beside the Reference Number for that transaction

  • Select Reverse
  • Enter the Reversal date (this should be the same date as the original receipt date)

  • Click Save

A new transaction will appear in the Ledger with the description Reverse Receipt, showing a negative value equal to the original payment.

If there’s no ‘Reverse’ button available, it usually means the transaction has already been included in a reconciliation or end-of-month rollover.

What’s next?

Learn how to resolve receipt reversal issues. 

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