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Unsubscribe a contact from marketing permissions

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Summary

Learn how to manually unsubscribe a contact from marketing communications by updating their marketing permissions in the contact record.

You can manually unsubscribe a contact from email and marketing communications by updating their marketing permission settings in their contact record. This ensures the person no longer receives the types of marketing messages they’ve chosen to opt out of.

To update the marketing permissions:  

  • Go to: Contacts
  • Search for the contact and open their contact details
  • Click the Edit icon (pencil) to update the contact information

  • Locate the marketing permissions section
  • Untick the permission box next to the type of communication/s the contact no longer wishes to receive

  • Click Save

If multiple contact records share the same email address, Box+Dice can automatically apply the unsubscribe change to all matching contacts.

Note: Unsubscribing contacts cannot be done in bulk. Each update must be made individually.

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