Troubleshoot CardDAV and CalDAV

Summary

Learn how to troubleshoot CardDAV and CalDAV sync issues by confirming the correct setup in Box+Dice and on your mobile device, and identify when an issue is device‑related.

This article covers:

• About CardDAV and CalDAV in Box+Dice
• Perform basic troubleshooting
• About contacts imported from iPhone or iPad

About CardDAV and CalDAV in Box+Dice

Box+Dice supports mobile contact and calendar syncing through CardDAV and CalDAV, which are third‑party proprietary applications. 
Box+Dice can only confirm that the required configuration steps are completed within the platform.

Once these steps are correctly set up in Box+Dice and on the device, any remaining issues are typically related to the device or the CardDAV/CalDAV application itself, which is outside Box+Dice’s control.

Perform basic troubleshooting

Before troubleshooting the device, ensure Box+Dice is configured correctly.

• Check the contact has the 'mobile' category attached, for yourself
• Check your push/fetch notifications in your phone settings, and make sure they are not set to manual (or a time lapse that has not passed yet)

If syncing does not occur after setup, try the following steps.

To refresh the CardDAV connection:

• Delete the CardDAV account from your device
• Power the device off and then on
• Add the CardDAV account again
• Allow time for contacts to resync

About contacts imported from iPhone or iPad

Under certain conditions, contacts created on an iPhone or iPad may sync back into Box+Dice automatically.

If a CardDAV account is added to the device and all other contact groups are disabled, any new contacts created on the device will:

• Sync back to Box+Dice
• Be assigned the Mobile category automatically

To avoid unintended contact imports:

• Open Contacts on your device
• Tap Groups

Ensure at least: 

• The phone’s local Contacts account, and
• The CardDAV account are both enabled