How can we help? How can we help?
  1. Box+Dice Help Centre
  2. Integrations
  3. Portals

Resolve listings that fail to upload

MRI Box and Dice MRI Box and Dice

Summary

Learn how to troubleshoot listings that have not uploaded to web portals.

This article covers:

Overview

Sometimes a listing may not appear on portals or websites as expected. Troubleshooting involves checking upload intervals, website onloaders, direct portal uploads, and the settlement status of the listing. Follow the steps below in order to identify and resolve the issue.

Troubleshoot failed listing uploads

If a listing has not uploaded to web portals as expected, the issue could arise from different situations. Depending on your setup, you may need to check one or more of the following scenarios:

Check the upload interval

Listings are uploaded according to the system’s scheduled upload intervals.

  • Verify that the minimum upload interval has passed since the last attempt
  • Refer to the related help article for upload timing details
Note: If the interval has not yet passed, the listing may simply be waiting for the next scheduled upload.

Verify website onloaders

If your listing is published to a website that onloads to other portals (for example, Realestateview):

  • Check if the listing appears on the main website
  • If the listing is published on the main site but has not yet appeared on the portals, consider the portal’s onloading schedule
  • If the listing does not appear as expected, contact the website onloader’s support team for assistance
Tip: Portal propagation may take longer depending on the website’s internal update schedule.

Direct Box+Dice portal uploads

If the listing is pushing directly from Box+Dice to portals or onloaders and does not appear:

  • Contact Box+Dice Support at CS.BoxDice@mrisoftware.com
  • Provide the listing details and affected portals
  • Our support team will investigate and resolve the issue

Check listing settlement status

Listings that are already settled cannot be updated. You need to check the listing settlement status.

  • Verify the settlement status of the listing
  • If the listing is settled:
    • Change it to current or not settled
    • Make the necessary updates
    • Settle the listing again if needed
Note: Attempting to update a settled listing will prevent the changes from being uploaded.

Articles in this section