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Resolve inspection times not showing on web portals

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Summary

Learn how to troubleshoot inspection times that are not appearing on property portals after being added in the system.

This article covers:

About inspection times on web portals

When you add or update inspection times (Open for Inspection – OFI) in a listing, the changes are not automatically sent to property portals until the listing is uploaded again.

If the listing is not re-uploaded after adding or updating inspection times, the portals will continue displaying the previous information and the inspection times may not appear online.

Re-uploading the listing ensures the updated inspection information is included in the XML feed sent to the portals.

Re-upload the listing

The most common reason inspection times do not appear on portals is because the listing was not uploaded again after the inspection was added or edited.

To re-upload the listing:

  • Go to: Sales > Listings
  • Search and select the relevant listing
  • Scroll to the Portal Uploader section
  • Click Manage Portals

  • Click the portal you want to update

  • Click Yes to upload the listing again

After the listing is uploaded, allow time for the portal to process the update before checking the listing online.

Note: Portal processing times may vary depending on the website and their update schedule.

Check inspection times in the portal XML feed

If you are unsure whether the inspection times were included in the upload, you can check the XML feed sent to the portal.

To check inspection times in the XML file:

  • Go to: Sales > Listings
  • Search and select the relevant listing
  • Scroll to the Portal Uploader section
  • Click Manage Portals
  • Click Logs

  • Scroll to the most recent upload entry for the portal
  • Click Download XML
  • Search the file for inspection entries similar to the following:
    • 21-Dec-2015 10:00am to 10:30am
    • 22-Dec-2015 10:00am to 10:30am

Even after a successful upload, inspection times may take some time to appear on the portal.

This is because many property websites process listing updates in scheduled intervals rather than instantly.

Note: If the inspection times appear in the XML feed but not on the portal, the delay is usually related to the portal’s processing time. 

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