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Send SMS to an individual contact

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Summary

Learn how to quickly send an SMS to a single contact, ensuring timely, direct communication with buyers, tenants, or vendors.

This article covers:

Overview

You can send an SMS directly to any contact from the Contacts screen in Box+Dice.  This allows you to communicate one-on-one for quick updates, confirmations, or follow-ups. 
All sent messages are recorded in the contact’s history, and replies are delivered directly to the sender’s mobile phone.

Send an SMS to an individual contact

To send an SMS to one contact:

  • Go to: Contacts
  • Search for the contact in the Contact's screen/filter
  • Tick the box beside the contact’s name and Click the SMS icon or,
  • Click the contact’s mobile number

This will open the SMS composition window.

  • Enter your message in the SMS window 
Note: Copying and pasting any content or text into the text box can add hidden formatting or extra characters. Right-click and choose the ''Paste as plain text'' option (Ctrl + Shift + V) and check the SMS preview before sending to ensure clean formatting.
  • Tick Send later to schedule the message for a future date and time (optional)
  • Tick Skip quiet hours (optional)

  • Click Send to deliver the message immediately or at the scheduled time
Important: When a user sends an SMS from Box+Dice, it is charged off the SMS credit for the office they belong to, regardless of who they select as the sender.

Quiet hours restrictions

Box+Dice restricts SMS sending during quiet hours (9:00 PM to 8:00 AM). Messages sent or scheduled during this time are held until 8:00 AM, and you’ll receive a warning if you try to send them. This is a system-wide setting and cannot be changed for individual offices.

However, if you use the Send Later function, you can select ‘Skip Quiet Hours' to send the message immediately, even during restricted hours. 

Note: This override applies only to SMS messages when using Send Later.

What’s next?

Learn how to send an SMS to multiple contacts.

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