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Edit or cancel a scheduled SMS or Email

MRI Box and Dice MRI Box and Dice

Summary

Learn how to edit or cancel a scheduled SMS or Email and what details to provide if Support assistance is required.

This article covers:

Overview

If you’ve scheduled a message by mistake or need to make changes before it’s sent, you can cancel or edit it from the contact’s timeline.

Edit an individual SMS

You can update the content or schedule of a pending SMS directly from a contact’s timeline. 

To edit an individual SMS:

  • Go to: Contacts
  • Select the contact

In the contact's timeline:

  • Tick Include Marketing Emails/SMS (optional)
  • Locate the scheduled SMS entry
  • Click the three-dot menu (...) on the right side of the entry
  • Click Edit SMS

  • In the Edit SMS modal, update your message or change the schedule
  • Click Save to confirm your changes

Note: Scheduled SMS messages can be edited or removed. Scheduled emails, however, can only be removed and cannot be edited once scheduled.

Cancel an individual SMS or Email

You can cancel a scheduled SMS or Email before it’s sent.

To cancel an individual SMS or Email:

  • Go to: Contacts
  • Select the contact
  • In the contact’s timeline, tick Include Marketing Emails/SMS (optional)
  • Locate the scheduled SMS or Email entry
  • Click the three-dot menu (⋯) on the right side of the entry
  • Click Remove Activity

  • When prompted, click Yes to confirm

This will cancel the scheduled SMS or Email.

Cancel bulk scheduled messages

If you need to cancel a bulk scheduled SMS or Email, contact Support cs.BoxDice@mrisoftware.com. Provide as much detail as possible to ensure the request is processed quickly:

  • Date and time of the scheduled message
  • Sender’s mobile number or email address
  • Total number of messages
  • Text content of the message

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