Manage SMS credits

Summary

Learn how to manage and top up your SMS credits in Box+Dice so your office can continue sending messages seamlessly and track credit usage across all activity.

This article covers:

• Overview
• Set up credit notifications 
• Purchase SMS credit 
• View top-up history

Overview

Managing SMS credits in Box+Dice ensures your office can keep sending messages without interruption. 
All messages sent from Box+Dice are automatically recorded in the contact’s history, and all replies are delivered directly to the sender’s mobile phone.

Once your SMS facility is set up, you can easily monitor, purchase, and top up credits when needed.

Set up credit notifications

You can configure a notification threshold to receive reminders when your credit is low.

To receive reminders when credit balance is running low:

• Go to: Settings > General > SMS
• Select the Office for which you want to configure

• Enter the Notification Amount

This serves as the credit level that triggers a reminder.

• Add an Email Address to receive top-up reminders

• Click Save

Purchase SMS credit

To top up your SMS credit:

• Go to: Settings > General > SMS
• Select the Office for which you want to purchase credit
• Click Top Up SMS credit
• From the dropdown list, Select your desired top-up amount

A payment window will appear.

• Enter your card details (card number, expiry (MM/YY), and CVC)

• Click Purchase Top-up ($) AUD to confirm the payment

Once payment is processed, the available credit balance updates automatically.

View top-up history

You can review recent transactions directly from the SMS Settings screen. 
A list of the last 10 self-serve top-ups is displayed, allowing you to track purchase amounts and confirm payment activity at a glance