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Schedule an SMS or Email

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Summary

Learn how to schedule your SMS or email in Box+Dice so your messages go out automatically at a specific date and time.

This article covers:

Schedule a message

You can schedule your messages to be sent automatically at a future date and time, so you can plan campaigns or follow up with contacts outside business hours.

To schedule an SMS or email:

  • Go to: Contacts
  • Search for the contact in the Contact's screen/filter
  • Tick the box beside the contact’s name and Click the SMS icon or,
  • Click the contact’s mobile number

This will open the SMS composition window.

  • Enter your message in the SMS window 
Note: Copying and pasting any content or text into the text box can add hidden formatting or extra characters. Right-click and choose the ''Paste as plain text'' option (Ctrl + Shift + V) and check the SMS preview before sending to ensure clean formatting.
  • Tick Send later to schedule the message for a future date and time
  • Enter your preferred Date and Time

  • Tick Skip quiet hours (optional)
  • Click Send to schedule your message
Note: You cannot schedule SMS or emails from the legacy Library.

Quiet hours restrictions

Box+Dice restricts SMS sending during quiet hours (9:00 PM to 8:00 AM). Messages sent or scheduled during this time are held until 8:00 AM, and you’ll receive a warning if you try to send them. This is a system-wide setting and cannot be changed for individual offices.

However, if you use the Send Later function, you can select ‘Skip Quiet Hours' to send the message immediately, even during restricted hours. 

Note: This override applies only to SMS messages when using Send Later.

What’s next?

Learn how to cancel a scheduled SMS or Email.

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