Summary
Learn how to troubleshoot SMS sending issues by checking access permissions, login details, and account credits.
If you’re unable to send SMS, the problem may be related to your access permissions, login credentials, or account credit balance. Follow these steps to identify and resolve the issue.
To resolve SMS sending issues:
- Confirm Access Permissions - Speak to your Office Box+Dice Champion to confirm that you have SMS access enabled
- Verify Login Details - If you’re using your own SMS provider, ensure the login/user details you provided to Box+Dice are correct
- Check SMS Credits - Contact your SMS provider (Box+Dice or other) to confirm that you have enough credit in your account to send messages
- Recipients see 8238 instead of my mobile number - Recipients in New Zealand receive SMS messages from sender ID 8238 due to telecommunications requirements within New Zealand. This is expected behaviour and cannot be changed within Box+Dice. Where ongoing communication is expected, include the consultant's mobile number within the SMS content
Articles in this section
- Add a brochure link to automated SMS messages
- Configure SMS Sender Name or Sender ID for Check-In SMS
- Edit or cancel a scheduled SMS or Email
- Manage access control levels for bulk SMS access
- Manage SMS credit notifications
- Manage SMS credits
- Schedule an SMS or Email
- Send an Email or SMS to contacts from the buyer register
- Send SMS to an individual contact
- Send SMS to multiple contacts