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Understand SMS in Box+Dice

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Summary

Learn how SMS integrates into Box+Dice so you can communicate quickly with contacts and track message history with ease

This article covers:

Overview

SMS in Box+Dice allows you to send text messages directly to your contacts and staff — either one-on-one or in bulk. There’s no need for any complex setup before you start sending messages.

New Zealand SMS requirements

SMS messages sent from Box+Dice to New Zealand mobile numbers are delivered with the sender ID 8238. Recipients will not see the sending agent's mobile number.

This is a requirement of New Zealand telecommunications networks and cannot be changed.

If you regularly communicate with New Zealand contacts, include the agent's name and mobile number in the message content so recipients can easily identify and contact the sender.

Note: You’ll only need to ensure your Office SMS credits are topped up before sending messages.

Supported SMS provider

Box+Dice provides an integrated SMS service using a reliable, internally routed provider. This ensures the best possible rate and delivery performance.

  • Box+Dice is the only supported SMS provider
  • Messages sent through Box+Dice are automatically logged in each contact’s history
  • You can view delivery performance via the SMS Reports section

Supported SMS destinations

Box+Dice officially supports SMS delivery to Australian and New Zealand mobile numbers only. While messages may occasionally be delivered to other countries, international delivery outside Australia and New Zealand is not officially supported and should not be relied upon.

Purchase SMS credits

SMS credits are required to send messages from Box+Dice. Credits can be topped up at any time through your system settings.

Rates:

  • Per-User subscribers - 11 cents per credit
  • Per-Transaction subscribers - 7 cents per credit (discounted rate)

To top up credits:

  • Go to: Settings > General > SMS
  • Under Offices, Select the office you want to top up (e.g., Parkdale)
  • Click Top Up SMS credit
  • From the dropdown list, Select your desired top-up amount

A payment window will appear.

  • Enter your card details (card number, expiry (MM/YY), and CVC)

  • Click Purchase Top-up ($) AUD to confirm the payment

Once payment is processed, the available credit balance updates automatically.

Note: Scheduled SMS messages are accounted for in your available credit. The system reserves the required credits, preventing your balance from dropping below what’s needed to send them.

What’s next?

Send an SMS to an Individual Contact and Send an SMS to Multiple Contacts.

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