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Add a new library folder

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Summary

Learn how to add a new folder to the Library and control who can access it.


Library folders are used to organise templates within the Library. They help keep reports, letters, emails, and SMS templates structured and easy to find.

Folders can be shared across the organisation or kept personal, depending on how templates need to be accessed and managed.

To create a folder:

  • Open the relevant Library
  • Click the plus (+) icon
  • Enter a name for the folder
  • Select whether it is a Company Folder (visible to all) or a Personal Folder (visible only to you)
  • Click Save

The folder is added immediately to the selected Library.